DELIVERY & RETURNS
We aim to dispatch all orders within 24 hours by Royal Mail. UK orders are usually delivered within 1-2 working days, 3-6 working days for Europe and 5-10 working days Rest of the World.
If for any reason an item is out of stock, we will contact you as soon as possible.
All the delivery parcels will need a signature.
We offer FREE DELIVERY for all orders over £100 in the UK.
For deliveries outside the European Union, you will not be responsible for any customs or import duties levied once the package reaches your destination country. We cannot predict any kind of extra charges.
Please note that during Christmas holidays and New Year period orders will take longer than usual.
In the event that you are not 100% satisfied with your purchase, please email us at firstname.lastname@example.org and you may return your item(s) within 14 days since your parcel arrived to your delivery address. You can get a full refund or exchange the product for another one.
However the item(s) returned must be in perfect condition, unworn, unwashed and with the original packaging, labels and tags still attached.
Due to hygiene reasons, we are unable to offer an exchange or a refund on Hair Accessories and Socks & Tights.
Only regular priced items can be refunded. Unfortunately sale items cannot be refunded.
We will refund you via original payment method and/or send you the selected items to exchange with no extra cost within 14 days from receiving your return.
In case you received an item as a gift and you need to change the size number or exchange it for another item you like more, we will be happy to help you. Simply let us know your order number and you will be able to exchange it for another item of the same price or more providing you will pay the difference and the postage costs.
Please note exchanges are subject to availability. Please be aware that Beatrice & Bee cannot accept responsibility for any lost or damaged items. We recommend you return items via a recorded delivery service.
In case you live outside the Europe Union and you need to return any garments, please make sure to complete your customs return form selecting “British Returned Goods". Please note that we won’t take responsibility for parcels charged by Customs Duty or Import VAT. In that case, we will send them back to you.